Free help with computers, Wi‑Fi and everyday tech problems
Local Ayrshire support for laptops, routers, printers, phones, email and internet problems. Home visits are available, and help stays clear, patient and free.
No hidden charges. No subscriptions. No pressure. Just practical help from a real local service.
Or call on behalf of a parent, grandparent or someone who needs support.
Completely free
No hidden charges or subscriptions
Home visits available
For people who need support at home
Family referrals welcome
Ask on behalf of someone you care about
Patient and respectful
Plain English and no pressure
What people usually need help with
Clear support for the problems that most often leave people stuck.
- Slow laptops and computer issues
- Wi-Fi dropouts, router problems and poor internet setup
- Printers, passwords, email and account access
- Phones, tablets and suspicious messages
- 12+
- Towns and areas served
- 100% free
- No charges, ever
- Home visits
- Across all of Ayrshire
- No jargon
- Plain English, always
Who is behind this service?
Ayrshire Tech Help is run by a local consultant who also runs Strathmark Consulting.
The paid consultancy work funds time for this free local support, so people in Ayrshire can get practical help without fees or pressure.
Core support
Help with the problems people contact us about most
A quick overview here, with the full detail kept on the services page.
Laptop and computer help
Clear support for devices that feel slow, stop working properly or become difficult to use.
Internet and Wi-Fi help
Practical support with unreliable broadband, weak Wi-Fi and connection problems around the home.
Router setup and troubleshooting
Help making sense of routers, cables and the small but frustrating problems that stop everything else working.
Printer setup and fixes
Support for printers that refuse to connect, disappear from the laptop or will not print when needed most.
Email and account help
Calm support with sign-ins, passwords, account recovery and the mess that can happen after an update or forgotten login.
Phone and tablet help
Straightforward help with Android phones, iPhones, iPads and tablets used to keep in touch and manage everyday life.
How it works
Simple from the first message
Get in touch, explain the problem in your own words, and everything else follows simply from there.
Tell us what is going on
Use the short contact form to describe the problem in your own words. It can be for you or for someone you care about. Keep it brief — we will take it from there.
Remote support or quick advice
Most problems are solved by connecting directly to the computer remotely — no travel needed. For simpler questions, email and messaging support is available so you can just ask.
Home visit if remote is not enough
If the problem cannot be sorted remotely, a home visit can be arranged. These are limited and prioritised by need, especially for older, disabled or isolated people.
How we help
Three ways to get support
Most problems are sorted without anyone needing to leave home. The right approach depends on the issue.
Email and messaging
For simple questions, quick advice and friendly reassurance. No need to book anything — just ask and a response will follow.
Remote support
The first line for most technical issues. A direct connection to the computer lets problems be fixed while the person watches — no travel, no fuss.
Home visits
Reserved for problems that cannot be sorted remotely. Limited availability, with priority given to older, disabled and isolated people when demand is high.
Helping a parent or loved one?
You can get in touch on someone else's behalf if that is easier.
- You can ask for help on behalf of a parent, grandparent, neighbour or friend.
- You do not need to know all the technical details before getting in touch.
- If a home visit would make things easier, that can be requested from the start.
Local trust
What people say about Ayrshire Tech Help
Practical, patient support makes a real difference to people who feel left behind by technology.
I had put off asking for help because I thought I had made a complete mess of my laptop and email. Everything was explained calmly, my printer was working again, and I felt far less anxious afterwards.
Margaret
Retired resident
Ayr
My dad would never have gone near a repair shop. A home visit made all the difference. His Wi-Fi was sorted, his tablet was updated and he finally felt comfortable asking questions.
Laura
Arranged help for her father
Irvine
We regularly meet people missing appointments, messages and support because they cannot get online properly. A local service that treats people with dignity is exactly what Ayrshire needs.
Community worker
Community Support Worker
Kilmarnock
Common questions
Quick answers before you get in touch
If you need more detail, the full FAQ has the longer version.
Ready to ask for help?
Need help with a computer, printer, phone or Wi‑Fi problem?
The next step should feel easy, whether the request is for you or for someone you care about.